Frequently asked questions

LAMS AI gives you a complete view of every borrower payment through the Full Payment Summary. Payments made on time and for the agreed amount are clearly identified, while overpayments, underpayments, and payments received after the contractual loan end date are flagged separately.

Yes ✅. The Audit Log provides a full record of every transaction, including the amount, transaction type, date, and whether it has been posted or is still awaiting posting. This gives your servicing and finance teams a clear audit trail across the loan book.

Yes ✅. You can record a new interest rate against the loan and specify the date from which the revised rate takes effect. This allows rate changes to be reflected accurately without having to amend historic transactions.

LAMS AI can be live within hours. There is nothing to install and no lengthy integration project — it works directly over your existing email workflow and no minimum-term commitment.

Yes ✅. Batched Input allows your team to enter multiple transactions in one go, including capital repayments, interest received, and other common loan transactions. This reduces repetitive data entry when processing a larger number of accounts.

Yes ✅. Before posting deferred transactions, LAMS AI shows the totals for the batch, including the number of transactions, total transaction value, advances, repayments, capital, and interest. Your team can therefore reconcile the batch before anything is posted to the loan book.

Yes ✅. Select the relevant borrowers and run their statements directly from LAMS AI. Statements can be exported as PDFs for email or printed for your physical records and bookkeeping.

No. LAMS AI includes its own word processor, spreadsheet, flowchart tools, and PDF viewer, so your team does not need separate Microsoft Office licences to perform these tasks within the platform.

Yes ✅. Each CRM contact can be assigned to a named team member using the Managed By field. This gives you clear ownership of borrower relationships and makes it easier to see who is responsible for each account.

Yes ✅. The built-in Loan Calculator lets you enter the relevant loan terms and calculate the principal and interest payable each month. The calculation can also be saved as a PDF or printed for your records.

Your data is hosted solely in EU West (London, UK and Amsterdam, Netherlands), and does not leave the EEA. Data is encrypted both in transit and at rest, with each client operating in its own logically segregated instance and an immutable audit trail covering messages, files, checks, and AI activity.

You remain in control of credit decisions. LAMS AI uses Large Language Models to automate administrative and analytical work while keeping human underwriters in the loop for credit judgement and exceptions. Your client data is not used to train the underlying AI models.